Comments on: Hirai: “PSN will help create brand loyalty.” http://www.psuni.com/hirai-psn-will-help-create-brand-loyalty-1317/ The home of your PlayStation education Wed, 08 Feb 2012 23:32:08 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: LastBoss http://www.psuni.com/hirai-psn-will-help-create-brand-loyalty-1317/comment-page-1/#comment-6831 LastBoss Fri, 27 Nov 2009 00:57:12 +0000 http://www.playstationuniversity.com/?p=1317#comment-6831 Sony always been making great quality products. but customer support is a different story. Sony always been making great quality products. but customer support is a different story.

]]> By: ClearCut83 http://www.psuni.com/hirai-psn-will-help-create-brand-loyalty-1317/comment-page-1/#comment-6536 ClearCut83 Mon, 23 Nov 2009 20:39:59 +0000 http://www.playstationuniversity.com/?p=1317#comment-6536 A large majority of support departments are full of non-technical workers who read solutions from the book. So why aren't they all giving the same solutions? I'm not just talking Sony either. I'm talking Corporate America. Shouldn't support essentially give "support" and not "excuses"? A large majority of support departments are full of non-technical workers who read solutions from the book. So why aren’t they all giving the same solutions?

I’m not just talking Sony either. I’m talking Corporate America. Shouldn’t support essentially give “support” and not “excuses”?

]]> By: K-grim http://www.psuni.com/hirai-psn-will-help-create-brand-loyalty-1317/comment-page-1/#comment-6532 K-grim Mon, 23 Nov 2009 20:02:26 +0000 http://www.playstationuniversity.com/?p=1317#comment-6532 i m ok with sony i get quality products and service that i want for a cheep price i understand why you did the rant but its cinda stupid to be holding a grudge to sony cuz they wouldent deactivate youre account i m ok with sony
i get quality products and service that i want for a cheep price
i understand why you did the rant
but its cinda stupid to be holding a grudge to sony cuz they wouldent deactivate youre account

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